Welcome to www.stuartweitzman.ca ("the Site"), the Canadian online store of STUART WEITZMAN® , which is operated by Stuart Weitzman Retail Stores, LLC (Stuart Weitzman IP, LLC and its affiliates, including Stuart Weitzman Retail Stores, LLC, are hereinafter collectively referred to as "Stuart Weitzman".)
By submitting your personal information to Stuart Weitzman, you are agreeing that Stuart Weitzman may collect, store, use, disclose and destroy it in accordance with this policy. In this policy, we refer to the companies in our corporate group as "Stuart Weitzman", "we", or "us". We value every customer, prospective employee and employee and want you to trust our business and privacy practices. If you have any questions about the content of this policy, we encourage you to contact us as outlined below.
PERSONAL INFORMATION WE COLLECT FROM YOU
For purposes of this policy "personal information" / "personally identifiable information" / "PII" means any information by which you can be identified, including your name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. In addition to collecting these types of personal information, we may also collect your date of birth, product and lifestyle preferences, and other profile information to personalize your experience with us and to better serve you with our products and services. We may ask you for your name, address, email address, social media user name/handle or other personal information when you post a photograph, enter or respond to a contest, survey, sweepstakes, or other promotional feature. Stuart Weitzman collects personal information from you only when you voluntarily provide it to us.
Some examples of the manner in which we collect your personal information include when you place an order through our Site or in our stores, create an online account on the Site, email registration, sweepstakes, contests, attend special events, create a wishlist, take a survey, contact us with a comment or question, sign up either online or in-store to receive emails or marketing communication about our products and services, or apply for a job with Stuart Weitzman. Some of these methods of data collection are further outlined below.
A. SITE REGISTRATION
To become a registered member on our Site, you must complete the registration process by providing personal information, including your first and last name and address, as well as information relating to what you would like to receive from us. If you decide to register, you will be asked to choose a password. You may also choose to provide your phone number, date of birth, and shoe preferences. When registered, you may choose to receive emails. You have the right to unsubscribe from marketing at any time while you are signed-in to your account, or by contacting Customer Service, as described below.
B. SHOPPING WITH Stuart Weitzman
If you make a purchase from Stuart Weitzman, we obtain personal information from you relating to the order. If you shop with us online or in-store, the personal information collected by Stuart Weitzman will generally include your email, billing, shipping and payment information. You can also provide your mobile phone number to receive order updates and/or sale and event notifications. In addition to using this personal information to fulfill your order, we also retain order information to better serve you on future purchases.
If you shop with us in-store, you may also be provided the option to fill out a "Preferred Customer Card" where you may also choose to provide your name, email, phone number, address, shoe size/width, and date of birth. Completion of a Preferred Customer Card is optional.
Should you opt in to receive marketing communication from us we may also use this personal information to contact you in connection with other Stuart Weitzman products or services that we believe may be of interest to you. Again, you may unsubscribe from marketing communication at any time. If you receive your marketing by email, each email will have a single click unsubscribe button at the bottom.
C. EMPLOYMENT APPLICATIONS
If you apply for a job with Stuart Weitzman, personal information requested may include your qualifications for the position, your education, applicable licenses or certifications, prior job history, references, and any other information that you may choose to include about yourself. If you submit a resume for general consideration or for a specific open position through our Site, we also request your name, address, phone number, email, whether or not you are a Canadian citizen, and your citizenship status.
If you are accepted for employment, we will, of course, collect other relevant personal information from you and include it in your personnel file with that collected during the application process. The personal information that will be collected for purposes of your employment includes your Social Security number
D. MARKETING COMMUNICATIONS
If you choose to sign up for email communications either while browsing the Site or during one of your store visits, you must submit certain basic information during the registration process, which includes your name and email address. In some cases, the Site allows you to simply provide an email address. This personal information is used to send you email marketing communications and to ensure that we can provide you with appropriate customer care and respond to your inquiries.
E. PRODUCT REVIEWS
While visiting certain portions of the Site, you may be given the opportunity to rate and provide a review on various Stuart Weitzman products. In order to fully participate in these portions of the Site, you will be asked to register with the Site or provide your email address which will be privately linked to your product ratings. Stuart Weitzman retains this additional personal information, if provided, and uses it to help us better understand and respond to the collective feedback we receive. For any personal information that we collect, Stuart Weitzman becomes the owner and data controller of that information.
F. CUSTOMER SERVICE
We collect certain personal information (for example, your name and last name, phone number, and e-mail address) when you call or email Customer Service for assistance related to your use of the Site and/or the purchase of products on stuartweitzman.com. You may also choose to chat live with one of our customer service representatives. In order to respond to your question, you will be asked to provide your name and email address.
Our Customer Service agents may request additional personal data only in certain circumstances (your mailing address for special product orders, for example).
G. Information We Observe or Collect through Technology
Like most websites, the server upon which this Site resides automatically collects non-personal information about your visit to this Site, such as your IP address, your computer type, your web browser type, operating system type and what pages linked you to this Site. An IP address is the number assigned to your computer when you connect to the Internet. This information is anonymous and does not contain your name, address, phone number, email address or other information that directly identifies you. We also may aggregate or anonymize personal information so that it does not specifically identify you as an individual, and thereby turn it into non-personal information. If we link your non-personal information to your personal information, then the combined set shall be treated as personal information.
Cookies and Web Beacons
To better understand what you do while on our Site, we use a browser feature known as a cookie. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Among other things, cookies are used to do things like see how you navigate our Site, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and personalize offers to you based on your unique tastes and purchase history.
Most browsers are initially set up to accept cookies. You can change your browser so that it will not automatically accept cookies. Clearing cookies after each visit here will prevent observations from multiple sessions being aggregated over time. Please consider the consequences of blocking or clearing cookies. Many websites rely on their cookies to provide you with services or features that you have requested or expect.
We also use web beacons (also known as clear gifs or pixel tags), which are small image files that we may place on web pages and within web-based email newsletters that we send. A web beacon is a nearly invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the web beacon appears and the time our Site or email in question is viewed. Web beacons in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.
H. Information Others Observe or Collect through Technology
Third-party service providers help us analyze our visitor's site and purchase preferences, and may help us deliver ads to you about our products through banner ads when you visit other websites (often referred to as "online network advertising"). The following provides more information about these service providers and the choices you have with respect to their services.
Third Party Cookies
Our Site contains cookies and similar devices from third party companies, such as analytics companies who help us better understand your use of our websites and for advertising purposes, as described below. They accomplish this by using some or all of the technologies described in Information We Observe or Collect Through Technology.
We contract with third-party advertising companies that, in turn, collect anonymous, non-personally identifying information by placing cookies on your browser when you visit us here. This form of advertising is called "behavioral advertising" and we believe that such advertising is a benefit to you because you will see advertisements that are relevant to your interest. These companies may use information about your visit to deliver our ads on this and other web sites through their online advertising networks. These companies also provide this information to us which we, in turn, use to gauge how effective our ads are. If you want more information about such advertising or if you would like to opt-out of such targeting by certain companies, you can exercise such choices by visiting the Digital Advertising Alliance (http://www.aboutads.info/choices/) and Network Advertising Initiative (http://www.networkadvertising.org/choices/) (you will leave this Site for a centrally managed online site where you can specify your preference). We comply with the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising.
Do Not Track
We do not respond to or honor "do not track" (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.
I. SOCIAL MEDIA PLATFORMS
This site provides you with the ability to register, log into, "like" or otherwise interact with your social media services, including, but not limited to, Facebook, Instagram, Twitter, Pinterest, WeChat, Weibo, Youku, Vine, and other social media services.
These features may enable integration and/or access to your social media accounts. We do not control these social media services or your profiles on these services, and we do not establish privacy settings or rules for how your personal information on those services will be used. Your information will be subject to the applicable social media service’s terms and conditions and your current privacy settings on such social media service. You are encouraged to read all policies and information regarding the applicable social media services to learn more about how they handle your information. By accessing any social media service, you will be assuming the risk that the information you provide on that service may be viewed and/or used by third parties for any purpose. You agree that we are not responsible for any acts or omissions by these social media service providers.
STUART WEITZMAN’S USE OF YOUR Personal information
We use personal information collected from you for the following purposes:
· to provide customer service or respond to a request;
· to improve the content, appearance and utility of our Site or stores;
· to understand your needs and preferences in relation to Stuart Weitzman;
· to develop, market, sell or provide products and services;
· to conduct surveys, research and evaluations;
· to manage and develop our business and operations, administer accounts, and collect and process payments;
· to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
· as permitted by, and to comply with, any legal or regulatory requirements, process or provisions; and
· if you submit a resume, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.
We may combine information you provide to us from multiple sources and with information from third parties including demographic or public information.
STUART WEITZMAN’S sharing OF YOUR Personal information
We may share your personal information with our subsidiaries or affiliated companies, including those located in other countries. We also may share your personal information with selected third parties who provide services to us, including to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, monitor site activity, maintain databases, administer and monitor emails, respond to customer service inquiries, fulfill unsubscribe requests, administer and send mobile messages, and provide consulting services. We may work with third parties and provide them with access to your personal information so that they may enhance our databases or help us to deliver behavioral advertising content to you across other websites as described above in the "Advertising" section.
Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in Canada or in countries outside of Canada. Our service providers are not authorized to use your personal information for any purpose other than to provide the services that Stuart Weitzman has contracted from them.
We also must always reserve the right to disclose personal information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of Stuart Weitzman or its affiliates or third parties.
Third Party Sites
Successor in Business
We reserve the right to transfer your personal information and other information to our successors in business or divisions and purchasers of our assets.
Transfers of Personal Data to the U.S.
While primarily intended for residents of Canada, stuartweitzman.ca is maintained in the United States. If you use this Site and provide personal information to Stuart Weitzman as described in the PERSONAL DATA WE COLLECT FROM YOU section of this policy, such personal data about you may be transferred to Stuart Weitzman in the United States. If you happen to live in another country and use this Site, any data collected about you with respect to your use of our Site will be transferred to the United States. Please note that there may be different standards that apply to how your data is used and protected than the standards in place in your country.
YOUR INFORMATION — YOUR RIGHTS
A. RIGHT TO UNSUBSCRIBE
You have the right to unsubscribe from receiving marketing communications from Stuart Weitzman, as well as the right to unsubscribe from any of the programs that we offer. To unsubscribe from our marketing emails, click on the unsubscribe link at the bottom of any Stuart Weitzman email that you receive, visit our Email Preferences page, email us at email@example.com with your request, or call customer care at 1.866.995.9956. If you receive communications directly from Stuart Weitzman store associates and would like to opt-out, simply reply to the store associate’s email or text message with your unsubscribe request. You can also email firstname.lastname@example.org or visit any Stuart Weitzman store with your opt-out request from communications received directly from store associates.
This will stop future email offers from us, but won't stop operational or transactional messages such as email confirmations of your online orders, or customer service communications. Please note that if you already have requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.
B. UPDATE, MODIFY OR CORRECT YOUR INFORMATION
The accuracy, integrity and security of your personal information are very important and Stuart Weitzman takes reasonable steps to ensure that these priorities are addressed. We encourage you to contact us to update or correct your personal information if it changes or if you believe that any information that we have collected about you is inaccurate.
You can also review and change certain personal information related to your use of this Site (such as your name and contact information). To access your information on this Site, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
C. SAFEGUARDING YOUR INFORMATION
Stuart Weitzman follows applicable laws and requirements to protect and safeguard your personal information. We have adopted physical, electronic, and administrative safeguards that are designed to protect your personal information, by reducing the risk of loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure.
For example, when you place an order on our Site, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in respect of your online interactions with Stuart Weitzman.
We evaluate our privacy safeguards on an ongoing basis to help minimize risks from new security threats as they become known. Although we have implemented the above security measures, we note that 100% guaranteed security is not possible for any company.
International Stuart Weitzman Sites
We do not knowingly request or collect personal information online from children or individuals considered minors under applicable law, particularly any individuals under the age of thirteen.
QUESTIONS OR CONCERNS
Stuart Weitzman Canada
Customer Services Online
Montreal, Québec, H4P 1K5
When contacting us, please be sure to provide us with your a correct contact information in order to be sure we handle your request correctly.
Following any incidence of communication from you to Stuart Weitzman some of your personal information may be retained for a period of time for financial, legal or technical reasons.
Updated: January 3, 2017