Return Policy
In the event that an online purchase does not meet your expectations, we accept returns at our warehouse. We do not accept online returns or style exchange in our Stuart Weitzman Canada stores.
Items must be unworn and unused, and include all tags, parts, and accessories and in original packaging. To avoid damages, we highly recommend trying on footwear in carpeted areas.
Original shipping charges are not refundable.
Items purchased at our Stuart Weitzman retail stores or any other retail stores that sell Stuart Weitzman shoes may not be returned by mail to our warehouse.
We accept returns based on the following time frames from receipt of your order:
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Price
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Return Time Frame
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Regular Price
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20 Days
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Less Than 40% discount
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10 days
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More than 40% discount
(promo code additional discount applicable)
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Final Sale - NO returns or exchanges
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Return Procedures
Your package will contain a detailed return form with instructions. This form is required for us to process your return.
A convenient prepaid UPS label will be included in your package. If you choose to use this label, no postage is required. A fee of $10.00 will be deducted from your order refund for return postage.
Return Instructions
- Pack the item(s) securely in the original product packaging
- Complete the return reason questionnaire on the return form and insert it into the package
- Remove all extra labels from the outside of the package
- Affix the prepaid UPS mailing label to the outside of your package
- Give your package to a UPS driver or take it to a UPS drop-off location
- You will receive a return confirmation email once we receive your package (allow up to 7-10 days for in-house processing)
- Allow up to 30 days for your credit card company to process your credit
- If you prefer to use your own shipping method, your return shipping charges must be prepaid, as we cannot accept C.O.D. deliveries, it will be shipped back to you.
For your protection, please retain the tracking information from the prepaid return label. If you use an alternate shipping method, we suggest using a trackable shipping carrier and keep record of the return shipment. We are not responsible for item(s) that do not arrive at our warehouse and customer cannot supply proof of delivery signature.
Exchanges
We are unable to automatically process exchanges at this time. To exchange an item, please return the item you do not want and place a new order on stuartweitzman.ca webiste. You may place your reorder at any time. We cannot guarantee that this size required will be available.
Only, if you require a size exchange for the same style and color, with a copy of a complete return form and invoice you can exchange the size, if available, in a Stuart Weitzman Canada Location near you.
List of stores
