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        CUSTOMER SERVICE

        Call Us: 1-866-995-9956CUSTOMER CARE M-F: 9AM-5PM ET

        Return Policy

         
         
        • In the event that an online purchase does not meet your expectations all StuartWeitzman.ca Online purchases MUST be returned to our Warehouse facility in Canada.
        • Items must be unworn and unused, and include all tags, parts, and accessories and in original packaging.  To avoid damages, we highly recommend trying on footwear in carpeted areas.
        • Original shipping charges are not refundable.
        • Items purchased at our Stuart Weitzman retail stores or any other retail stores that sell Stuart Weitzman shoes may not be returned by mail to our warehouse.
        • Free Returns on regular priced items. There is no shipping or processing fee on valid returns and refunds.

        We accept returns based on the following time frames from receipt of your order:

        Price

        Return Time Frame

        Regular Price

        14 business days

        Sale Merchandise

        Final Sale: No returns

         

        Return Request Process

        • Please go to the RETURN PROCESSING & SHIPPING LABEL PRINT OUT page complete the online form with your reason for return, full name, phone number, order number and details of item(s) returning.
        • If your order is valid for return, once the online form is completed, you will get a pop up with pre-paid UPS Return Label to print out and adhere to your package for return shipment.
        • You will receive an email with your Return Authorization number which you will need to place on your return slip.
        • Please include the packing slip with detailed instruction and return form complete with your item(s).  This completed form is required for us to process your return.

        Return Instructions

        • Pack the item(s) securely in the original product packaging
        • Adhere the Pre-Paid return UPS label.  If you choose to use this label, no postage is required. 
        • Complete the return reason questionnaire on the return form and insert it into the package
        • Remove all extra labels from the outside of the package
        • Affix the prepaid UPS mailing label to the outside of your package
        • Call UPS to request a pick up or take it to a UPS drop-off location
        • You will receive a return confirmation email once we receive your package (allow up to 7-10 days for in-house processing)Allow up to 30 days for your credit card company to process your credit
        • If you prefer to use your own shipping method, your return shipping charges must be prepaid, as we cannot accept C.O.D. deliveries, it will be shipped back to you
        • For your protection, please retain the tracking information from the prepaid return label. If you use an alternate shipping method, we suggest using a trackable shipping carrier and keep record of the return shipment. We are not responsible for item(s) that do not arrive at our warehouse and customer cannot supply proof of delivery signature. 

        Exchanges

        We are unable to automatically process exchanges at this time. To exchange an item, please return the item you do not want for a refund and place a new order on stuartweitzman.ca. You may place your reorder at any time. We cannot guarantee that this size required will be available. Please contact Customer Service if you need assistance. All exchanges (new orders) will be shipped using Standard shipping.

        Only, if you require a size exchange for the same style and color, with a copy of a complete return form and invoice you can exchange the size, if available, in a Stuart Weitzman Canada Boutique near you. 

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        Final Sale Terms and Conditions  
        All sale items are final sale. Discounted merchandise is not eligible for returns or price adjustments
        I understand this purchase is final sale and not eligible for a refund and I would like to proceed with checkout.
         
         
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        Checkout - Conditional Preorder Acceptance  
        Thank you for your custom pre-order purchase. Based on the estimated delivery date published for that product, will receive a shipment confirmation email when your order is shipped.
         

        Due to custom manufacturing of your shoe(s), we will immediately charge your credit card for your purchase. Please accept these payment terms by checking the box below.

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        Employee Discount  
        Employee discounts should only be used by employees for orders being placed on said employees credit card. If we find that fraudulent employee discounts are being used, we reserve the right to cancel discounts, cancel orders, make additional charges to your credit card, and cancel your membership.
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        Leaving the country?  

        Good news! We are committed to offering the best and quickest service possible. Based on your selected shipping destination, we will automatically transport you to the official Stuart Weitzman website nearest to that country. The items in your shopping bag will not make the journey with you. Shoe styles and pricing varies by region, but don't despair, we know you'll be able to find the perfect pair.


         
         
         
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