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      Merchandise Repair Policy


      Merchandise Repair Policy


      Merchandise Repair Policy


      • For a period of 6 months after the date of your online purchase, we will repair at no charge any item with a manufacturing defect in materials and/or workmanship (such as broken hardware). However, we cannot guarantee the availability of original parts for all accessories.
      • Merchandise that has been altered cannot be repaired.
      • Any issues that are a result of damage or normal wear and tear (such as dirt, scuff marks or scratches) cannot be accommodated.
      • We do not reimburse the cost of shipping the item to Stuart Weitzman.
      • It can take up to eight weeks for the item to be returned to you once it is repaired.
      • For return authorization, please submit a form to our Customer Service department here. Please include in the submission your date of purchase, shipping address, and a description of the damage. Please note that you may be asked by our Customer Service team to send an image of the damage or issue so as to better diagnose and address the issue at hand.

      Stuart Weitzman Store Purchases

      • Repairs for merchandise purchased at Stuart Weitzman Canadian Retail stores are handled personally at the stores.
      • Non-Stuart Weitzman Stores (Department Stores, Specialty Stores) Repairs for merchandise purchased from a store or website other than a Stuart Weitzman store or on are handled personally by the original store or website. Please contact the original store of purchase for assistance.
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      All sale items are final sale. Discounted merchandise is not eligible for returns or price adjustments
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